The purpose of this Privacy Policy is to inform you about how Joux Trgovina Trading Company DOO Beograd (“Joux Trgovina,” “we,” “us”) processes your personal data in accordance with the General Data Protection Regulation (GDPR) and the Law on Personal Data Protection of the Republic of Serbia. We also inform you about your rights regarding the processing of your personal data.
The following company is responsible for the purposes described below and for compliance with local and European data protection laws:
Joux Trgovina Trading Company DOO Beograd
Address: Dragoslava Jovanovića 13G, Belgrade, Serbia
Company Registration Number (MB): 21431583
Tax Identification Number (PIB): 111139757
Legal Representative: Mahshid Seyfi Gharache Narlo (Director)
Data Protection Officer: Mahshid Seyfi Gharache Narlo
Contact: jouxcarpet@gmail.com
If you have any questions regarding this Privacy Policy, please contact us via email: jouxcarpet@gmail.com
1. Purpose, Types of Personal Data, and Legal Basis for Processing
We process the following personal data in accordance with GDPR:
| Purpose | Types of Personal Data | Legal Basis |
| Online purchases (including delivery) | Name, address, email, phone number, payment information, IP address | Processing is necessary for the performance of a contract with you (GDPR, Article 6(1)(b)). |
| User account registration | Name, email, password (encrypted), address, phone number | Processing is necessary for the performance of a contract (GDPR, Article 6(1)(b)). |
| Marketing and newsletter | Name, email, purchase history, information collected via cookies and Facebook Pixel | Your consent (GDPR, Article 6(1)(a)). |
| Customer support | Name, email, phone, purchase history, call recordings (if applicable) | Our legitimate interest in providing support (GDPR, Article 6(1)(f)). |
| Website activity analysis | IP address, browsing information, cookies | Your consent (GDPR, Article 6(1)(a)). |
2. Payment Method and Payment Data Processing
During online purchases, payments are processed through a secure payment gateway provided by Raiffeisen Bank with the support of Payten. Your credit card details are not stored on our website, and we do not have access to this data. All payments are processed through the secure payment gateway in accordance with the highest data protection standards. For more information about payment data processing, you can review the privacy policies of Raiffeisen Bank and Payten.
3. Who Do We Share Your Personal Data With?
We may share your personal data with the following third parties:
All our partners are obligated to respect your data in accordance with our instructions and applicable data protection laws.
4. International Data Transfers
Your personal data is processed and stored exclusively in Serbia. However, if it is necessary to transfer data to countries outside the European Union (e.g., via DHL), we ensure that the transfer complies with GDPR standards, including the use of EU Standard Contractual Clauses.
5. Data Retention Periods
We retain your personal data only as long as necessary for the purposes for which it was collected:
After these periods, the data is permanently deleted or anonymized.
6. Your Rights Under GDPR
As a data subject, you have the following rights:
To exercise your rights, contact us at: jouxcarpet@gmail.com
7. Data Security
We implement technical and organizational measures to protect your data from loss, misuse, or unauthorized access. Our employees and partners are bound by confidentiality agreements.
8. Cookies
We use cookies for analytics (Google Analytics), advertising (Facebook Pixel, Google Advertising), and improving user experience. You can manage cookies through your browser settings.
9. Changes to Privacy Policy
This Privacy Policy may be updated in accordance with changes in laws or our business practices. Any updates will be published on our website.
Last updated: March 17, 2025
